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  • What time is check-in/check-out?

    Check-in is at 4PM and check-out is at 10AM. If you would like to request an early arrival or late departure, please contact us. We will do our best to accommodate these requests, however we cannot guarantee them as we may need time to clean the unit between guests. If available, we charge $35 per every two hours early or late. During peak holidays like Christmas and Spring Break we do not offer early check-ins or late check-outs due to the high volume of properties we need to get ready for guests.

  • Where do I check in?

    Most of our units are individual homes, so you do not need to check in at a different location. Simply arrive at the unit at the scheduled time and enter using the lock box or keypad code you have been given. If you are required to check in at a reception desk that information will be provided to you in your directions. Full arrival instructions are sent by email once your contract and full balance due is received.

  • What is your payment policy?

    We require 50% of the total amount due upon booking. The final balance is due 30 days prior to arrival and will be automatically charged to the card on file on the date due. For reservations booked within 30 days of arrival the full balance is due upon booking. We accept a variety of payment options and offer secure payment processing through the Lynnbrook Group.

  • What is your cancellation policy?

    Should you cancel for any reason within 30 days of your scheduled arrival date, any payments minus the cleaning fee and security deposit will be forfeit. Should you cancel 31 days or more prior to your stay all fees will be refunded.

  • What is your pet policy?

    Some of our units do allow well-behaved dogs. Please tell us about your pets when inquiring or booking. All pets must be crated when left alone in the home and are not allowed on beds or furniture. We require a non-refundable pet deposit per dog, dependent upon the size and type, and guests are required to sign an additional waiver. Any damage caused by a pet above the deposit given will be charged to the guest.

  • Who can I contact with questions?

    For questions, please call 970-844-0559 Monday through Friday, or 970-946-6183 on Saturday or Sunday. Please leave a message and you will receive a call back. You can also email us at any time at reservations@durangoredcliffproperties.com

  • Can I ship a package to the home?

    Please do not have any mail or packages sent to the home’s address. We do not always have access to the home’s mail box. If you need to ship something, please call or email and we can arrange that with you.

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