Owner Testimonials

 

 

My wife and I purchased Eagles Nest two years ago.  From inception, Gwen with her interior design talents, was the leading force in transforming a dated property into a very unique place.  Gwen and her crew at Red Cliff Property Management have been managing the cabin since it was purchased in 2015.  Our guests are very complimentary of the atmosphere and décor of Eagles Nest, all thanks to Gwen.

Both my wife and I are long time career real estate professionals, we understand property management well.  We are discerning as well as demanding at times. Without a doubt Gwen has been up to the task without fail. She is a consummate professional and handles the oversight of the property with efficiency, grace and finesse.  We have interviewed several management companies to handle the management of Eagles nest after is was purchased, Gwen Buscher and Red Cliff Property Management are a cut above.  Thank you Gwen & Kevin Buscher,  Jenna and Jonathan Byers. Special thanks to Micky Bell, without his workmanship, assistance and input Eagles Nest would have never been the same. 

David and Sharon Ash – Arlington, Texas

 

 

Our many thanks to the Buscher family business, Durango Red Cliff Properties, for looking after our Cascade Village condo for the past few years. We recently sold this condo in order to build a home in another state. However, we would like to highlight the many reasons we joined with Gwen and her family in the first place, and continued business with them. First, after examining other management companies we realized that Durango Red Cliff offered, by far, the most flexibility in permitting our own personal use of our condo. This was a crucial aspect in our decision to sign on since other companies expected us to know our vacation schedules (including weekend getaways) months in advance. Second, the professionalism rendered in scheduling guests, interacting with them during their stays, restocking the supplies, and refreshing the condo afterwards was of the highest order. Third, since we did not live in Colorado, maintenance issues were a concern, but Kevin made it much easier for us to handle these issues given his personal skills in this area. Fourth, although we were new to the idea of renting our condo out to guests, we were more than pleased with the fact that we had plenty of business to pay for our expenses including HOA fees. Gwen and family were able to keep our condo busy! So, all in all, we are very pleased with the service we received and we highly recommend their services to you. No regrets, just fond memories. Thank you again, Gwen, Kevin, Jenna and Jonathan (Byers) for the outstanding job.

Cheryl and George MacArthur – Albuquerque, NM
 

 

Dear Gwen and Red Cliff,

On behalf of myself and my partners in Black Bear Unit 102 please accept this letter of recommendation with the highest degree of satisfaction. As you know we interviewed several management companies when we decided to put our property on the rental market. We bought the home without the notion of ever renting it so we were very concerned that the management company would treat our home with the same love and care as we had done. In this regard we could not be happier. The attention to detail that Gwen and Kevin have given to our home has exceeded even my high standards and I am convinced that this quality of care it is reflected in the high number of rentals we have had this summer.

Another reason we selected Red Cliff was because you were a small management company that was interested in delivering quality to both the renters as well as the owners. I think that this shows in your responsiveness to rental inquiries as well as questions and comments that we have as owners. I also believe that your interior design skills offer a unique advantage in making sure that the house has a very “homey” and welcoming feel to it so that our customers have an enjoyable experience and will give us the greatest chance for “repeat” renters.

We have also been very pleased with Kevin’s knowledge of systems and property maintenance issues. Because of the relatively small number of properties that you manage Kevin is able to spend a sufficient amount of time on preventative maintenance issues. This was of particular concern to us during the colder months. Again, we could not be happier with the service that Red Cliff has provided.

Red Cliff has done a wonderful job in caring and renting our home and we look forward to a long relationship with you, Kevin, Jonathan and Jenna.

Kindest regards,

Dean Ramsay – Frederich, Maryland

 

 

May I take the opportunity to introduce you to Gwen and Kevin Buscher.

Gwen is an Interior Designer by trade and manages several second homes in the Durango area. She and Kevin have worked for me since July, 2008.

Gwen has a very hands-on-manner with all of the properties that she manages. She and her husband, Kevin, work very much as a team which has proven to be most helpful in the Rocky Mountain area of Durango where the weather dictates the activities of care taking for each home.

Gwen makes sure that her properties are “Q-tip clean”. Many of us desire this because not only do we use our second homes, but we rent them as vacation rentals as well. Having a spotless home is very important for the discriminating guest. She is very detail oriented. There have been several times when we would have paid the consequences if she had not thoroughly paid attention to situations that occurred in our absence.

Gwen is very proactive. She does not simply react to a request by her owners. She is asking the homeowner questions that are important the well being of her properties. Her proactive measures save many headaches for the property owner as well as financially beneficial, because things don’t break, leak, smell, run out of, stay out in the weather too long and a long list of other adjectives that just don’t happen because she has nipped any issue in the bud.

Gwen is a joy to work and interact with. I have never called her when it was not a good time for us to talk. She is very prompt and on time. If she says something will be done by a certain time she will move heaven and earth to get it done on time. She has a lot of energy and drive, in Texas we call that “fire in the belly”. It takes that for her to balance all that she has to do, and make things happen for her home owners.

Kevin is also part of the equation that balances out essential properties management. He is creative and has an attitude of great problem solving. His degree in building and trades has helped us on many occasions. He takes the technical side of things and can eliminate the need to call in the “big guns” by taking care of the problem when the situation is called for.

If you are lucky to have a second home in the Durango area – you should count yourself blessed because it is God’s country. You would be well served to have Gwen and Kevin as your property managers and if you need an interior decorator, well then, you’ve got it all rolled into one.

If you would like to discuss Gwen and Kevin in more detail, I would love to talk with you. Gwen can give you my direct line.

Sue Holland – Owner of The Needle Mountain Chalet

 

 

To Whom It May Concern:

I have known and/or worked with Gwen Buscher since 1993 and am delighted to offer this letter of reference. I first met Gwen via her design business, Classic Interiors, in 1993 and have referred multiple clients to her for those services. I am proud to say she also assisted in our personal homes’ decorating and design needs and we have been extremely pleased with her work in that capacity.

A few years ago, I expanded my company, Durango Purgatory Rentals and Caretaking, LLC and subcontracted with Gwen’s young property management, Durango Red Cliff Property Management, to take care of the day to day operations of 3 contracts of mine. Due to Gwen’s excellent work these 3 contracts grew to seven for her company. Some of these required her to take the units from post construction phase (including design and set up) to day to day rental operations. Additionally, some of these contracts came on line in record time due to Gwen’s commitment (including many midnight work sessions) so the owner could capture the peak rental seasons’ income. This was no small task. In early 2010, I transferred complete operations (including marketing and accounting) of these seven contract to Durango Red Cliff Property Management when my company downsized.

Since that time Durango Red Cliff Property Management has grown further and expanded their business to include care-taking as well as property management. Their properties represent near million homes to budget condos. The level of service Gwen and her team gives to the guests has exceeded my expectations. I find that she approaches each contract, no matter the income level, with same high standards of professionalism. I have received multiple comments from guests about her service whether it meant responding to a major plumbing crises in the middle of night or a request for the best jeeping trails! Since Gwen has lived and worked in Durango for years (and taught skiing in the adaptive sports program) not only does she know Durango well but knows the Purgatory (Durango Mountain Resort) area even better.

In addition to her management skills, Gwen’s design acumen has assisted our clients in furnishing their units in the most cost effective manner possible to ensure greater profits if that was the client’s desire. Additionally, her company offers the repair and maintenance services of her husband, Kevin Buscher. Kevin is an experienced all around maintenance person as well as a fine furniture carpenter. This combination of skills and services (design, vacation rental management and maintenance ) has worked extremely well in providing her clients and guests with timely, honest and quality work.

I have found the integrity and professionalism of Gwen and her team beyond reproach and I am honored to be able to refer her to any client.

Kimberly Mackey – Durango Purgatory Rentals and Caretaking, LLC

 

 

To Whom It May Concern:

I am writing to recommend Kevin & Gwen Buscher for property management services. We have owned our home in The Ranch subdivision of Durango, Co, since 2007, and Kevin & Gwen have managed our property since we finished our renovation in 2008. We have been very pleased with all of their services and think that anyone who engages them to look after their property will be more than satisfied. They are very reliable, conscientious, and professional, and we could not feel more comfortable with the quality of care that they take in overseeing our property. I have the utmost respect for Kevin & Gwen, and we are able to have complete peace of mind, living in Houston & knowing that our home in Durango is cared for as if we were there ourselves. I trust them completely and will continue their services, and recommend anyone considering them to give them a try. I am confident that you will not be disappointed. A bonus is that Kevin & Gwen are not just in this for the business. They have become dear friends, and it is obvious that they operate with “old school” traditional values.

W. Taylor May – Houston, Texas

 

 

To Whom It May Concern:

Gwen and Kevin Buscher and Jonathan and Jenna Byers (sales) are managing our vacation rental house, “Le Refuge”. I believe that they are doing an excellent job maintaining the standard of the property and caring for the guests. The house is always clean and we have not had any complaints or negative feedback from guests.

Virginia Connor – Durango, Colorado